ACCOUNT & WORKOUT QUESTIONS

WHAT IS MY BARCODE?

Your barcode is located on your key tag you use to check-in to the club. If you cannot locate your key tag, please visit the front desk at your home club.

I SET UP AN ACCOUNT ON THE APP AND I CAN’T LOG IN

Please use the “Forgot your passcode” link on the home screen to contact our team and they will send you a temporary login and password for your Club App. After you sign in, please go to the “Settings>xID Settings” tab and create a new passcode. A Republic Fitness team member can also help you reset your information.

HOW DO I EDIT/DELETE A WORKOUT?

You can edit your workouts in the “Workouts” tab. We are currently working to add a delete feature, if you need to delete a workout please use the “Help” tab and contact the Netpulse support team who can delete the workout for you.

HOW DO I CAPTURE MY WORKOUT ON A CARDIO MACHINE THAT DOES NOT HAVE AN XID LOGIN?

You can anually add workouts under the “My Workouts” tab or use xCAPTURE.

WHAT IS AN XID VS. MYICLUB ACCOUNT?

The xID User ID system is a universal sign-in for Netpulse connected fitness equipment, mobile apps, and websites that utilize a numeric ID and passcode. This number is different from your member portal login (MyiClub account) and allows you to utilize the workout tracking feature of the app. We suggest you use an easily remembered number (like your telephone number) for you xID and 4 digit passcode.

I’M MOVING AND CHANGING HOME CLUBS. WILL I LOSE ALL MY FITNESS ACTIVITY?

No, you won’t lose your fitness activity. Keep tracking those workouts! Be sure to change your home club in the “Setting” tab under “My Profile” and on your MyiClub account under “Find a Class” to see your new club’s group fitness schedule.

I DON’T WORK OUT ON CARDIO EQUIPMENT BUT WANT TO TRACK MY WORKOUTS. HOW DO I DO THAT?

No problem, use the “Manual” entry feature under “Record a Workout” and enter in your workouts by day. You can also link 3rd party tracking apps and devices to your account under the “Connected Apps” tab to automatically track workouts.

WHAT IF I DON’T WANT MY WORKOUTS HIGHLIGHTED ON THE SOCIAL FEED?

Please go to the “Settings” tab and under “Privacy” you can control your settings.