At Republic Fitness, we are inspired by delivering outstanding service, innovative fitness experiences and motivating our members to push their limits. We strive to create an environment that allows our members to obtain their fitness goals, get the most out of their membership and enjoy their experience in comfort and safety. Our guidelines have been created with those goals in mind. We expect our staff at all times to be courteous and respectful of our members, guests, their fellow co-workers and the our facilities. We ask that our members and guests do the same. We hope you take the time to review these guidelines. They will answer questions, provide you with information, and help you navigate all that we have to offer. If you have any questions throughout your time as a member, please do not hesitate to ask your General Manager or a member of our membership, fitness or front desk teams. Thank you for choosing Republic Fitness. We are honored that you have made us part of your lives.
We strive to provide all our members with a safe and optimal fitness experience. Below are Etiquette Guidelines to improve the experience for all.
NOT FEELING WELL, STAY HOME
Fever, cough, sore throat or headache? Please stay home while under the weather and enjoy HWX Digital Studio if you are feeling well enough.
All members of our community are expected to be courteous and respectful. Inappropriate, disrespectful, threatening, racist or offensive behavior, interactions or emails may result in the immediate termination of membership and facilities access.
Please clean and put away all equipment, allow others to “work in” and be aware of your surroundings when sitting on equipment with your phone. We ask that you help keep the club clean by only wearing clean sneakers when working out.
No cell phone usage in the locker room or wet area. No talking on your phone on the fitness floor or in our studios.
Sign up in advance to reserve your spot, and please remember to cancel at least 1 hour prior to avoid our $20 no-show fee and allow others to have your spot. When attending class, please arrive at least 5 minutes prior to hold onto your spot!
All members should check in at the front desk. We ask that each member have a current photo on file. All guests must complete our registration process and show valid photo ID prior to enjoying the facility. It is strongly advised to not to bring valuables into the club. Republic Fitness is not responsible for lost or stolen items.
A 24-hour cancelation notification is required for personal training and massage appointments. Please email your trainer directly for personal training changes or call the front desk to change a massage appointment.
Payments are due for all members on the first day of their billing cycle. Accepted forms of payment are Visa, MasterCard, AMEX and checking/savings account debit. Automatic billing returns and returned checks will have a $20 handling assessment added to the monthly account balance.
We offer members the opportunity to freeze their membership for up to 6 months on membership billed monthly or 26 weeks on memberships billed bi-weekly for medical reasons and 3 months on membership billed monthly or 12 weeks on memberships billed bi-weekly for personal reasons in a calendar year. All freeze requests must be made 5 days prior to your bill date the member wishes to start an account freeze. Freezes cannot be retroactive unless certain medical conditions apply and written notification regarding the need for a freeze is received from a medical professional. A monthly fee of $13 for membership billed monthly and $6 for membership billed bi-weekly will apply to all freezes, and you will continue to have access to HWX Digital Studio and discounted club access. Please note that while on a freeze, you will remain responsible for our annual club fee. To initiate a freeze or revise your membership status, please click here.
If you’d like to make any changes to your membership type or home club, please consult with a Membership Adviser by emailing [email protected].
If you feel you are not getting the benefits from your membership that you hoped, we recommend talking with a member of our membership or fitness teams who can provide the motivation, support and expertise you need to get you back into an exercise routine. They will work with you to develop a fitness program that meets your specific needs by developing a work-out plan that keeps you exercising and gets you the results you want, reviewing our group fitness schedule with you, scheduling you for one of our free complimentary equipment orientations to learn how to better use the equipment, or setting you up to meet with a personal trainer who can work with you one-on-one or in a small group. Should you wish to cancel your membership, we advise reviewing your membership contract for cancelation terms or speaking directly to a Membership Advisor about any questions you may have. If you have a membership obligation, you can forego early cancelation fees by transferring your membership to a non-member. Cancelation of any membership contract must be conducted in person at the club or with certified written notification unless extenuating circumstances exist. Questions about cancelations can be answered by a Membership Advisor or the General Manager.
Your membership dues are billed electronically directly to your credit card or checking account. This process occurs automatically. Center also reserves the right to amend the date on which monthly dues are due and payable. The center reserves the right to change third party EFT and credit card draft vendors without affecting the terms of the agreement. The center reserves the right to draft all amounts owed by the member by any EFT or Credit Card accounts provided to the Center unless the member explicitly revokes authorization to use an account. Changes submitted within 5 days of a billing cycle may not be reflected until the following billing cycle.
All purchases and payments can be reviewed, downloaded or printed from our member portal. Please log in and navigate to the “My Payment History” page in the My Account section to see more.
It is very important to update us if you change your credit card or checking account information to avoid any late-fee penalties or past due balances. You may update your personal information by logging into our member portal and navigate to the My Personal Info page under the My Account section. You may make a payment or update billing information though our member portal. Please log in and navigate to the “My Billing Info” or “Make a Payment” page under the My Account section. All credit card declines and checking returns are assessed a $20 fee.
Republic Fitness has an agreement with some banks where they will automatically update card number and/or expiration dates for reissued cards by we recommend you update your billing information with us anytime you receive a new card to avoid any late fees.
Republic Fitness reserves the right to increase rates at any time upon providing notice of such increase to Member not less than thirty (30) days prior to the effective date of the dues increase. Notice by electronic mail to a Member’s registered email address shall be deemed adequate notice of any increase in dues. In addition, Republic Fitness may increase dues up to 5% as of January 1st of each year without notice.
HOW DO I CANCEL MY MEMBERSHIP?
To cancel, we ask that you visit the Front Desk and fill out a cancelation form. If you are unable to cancel in-person, please email us at [email protected].
HOW MUCH NOTICE DO I HAVE TO GIVE TO CANCEL MY MEMBERSHIP?
You may cancel your membership within 10 business days of your join date and receive a full refund. If you are canceling outside of this window, the notice will depend on the type of membership you have with us, whether it is commit or non-commit. Please refer to the terms of your membership agreement for more details.
BUT I HAVE NOT USED THE CLUB IN MONTHS? CAN YOU JUST CONSIDER THAT MY NOTICE?
Non-use of the facility does not constitute a cancelation. You must monitor your own attendance and cancel the membership if you do not wish to remain a member. The notice starts as soon as we are notified and is not retroactive.
WHAT IF I HAVE MOVED?
We can waive the notice if you provide us with official proof that you have moved greater than 25 miles from Republic Fitness. This is effective the day we receive proof or the day you are moving, whichever date is later; it is not retroactive. Moving proof includes a copy of a job offer letter, lease agreement, utility bill, school acceptance letter, etc. with your name, new address and indication you have moved on it.
WHAT IF I AM ILL OR INJURED?
We can also waive the cancelation notice if you can provide a note from your physician indicating that you need to cancel your gym membership due to medical reasons.
STATEMENT ABOUT THE CONTRACT AND POLICIES
The provisions of the contract that deal with cancelation are stated according to Massachusetts General Law. Your contract is very important. Not only is it legally binding, but also it details all of our policies. Please read it carefully. Do not sign it if you do not agree with or understand the policies it includes. If anything is unclear, ask your membership representative. Periodically refer to its contents. You hopefully will remain a member for a long time, and you may need to be refreshed from time to time. Please do not hesitate to ask any of our staff if you have questions.
IDENTIFICATION AND CHECK-IN
For the safety and security of our members and their belongings, all members and guests must show their membership card to gain access to the club.
Security cameras with recording capabilities may be in use at our facilities.
Your safety is our priority. Our trainers are professional fitness providers and are not qualified to give medical advice for any reason. Thus, we require that you seek outside advice from qualified medical authorities and obtain clearance from your physician prior to beginning any exercise program.
As a member, it is your responsibility to seek the proper medical attention should you develop an injury or if your medical condition changes, and to inform the Center of any change in your health or medical status. Republic Fitness reserves the right to restrict usage of facilities or require additional written medical approval to exercise from your physician if we believe that a member or guest may be in danger from excessive exercise or may not be adequately supporting their fitness routine nutritionally.
EXPECTING AND POSTNATAL MOTHERS
It is recommended that all expecting mothers consult with a medical professional before exercising. Expecting mothers may take a maternity freeze to suspend their membership for up to six months if necessary.
ANNUAL FACILITIES ENHANCEMENT FEE
Membership billed bi-weekly have an Annual Facilities Enhancement Fee of $69.99 will be collected electronically three (3) weeks after membership begins and annually on that date. The Center hereby reserves the right to change this fee.
COMPLIMENTARY FITNESS CONSULTATIONS
We want to make sure you get off to a strong start and experience all that Republic Fitness has to offer. Most of our new members depending on the membership package chosen, receive two introductory performance consultations with a personal trainer. The sessions with a trainer are designed to provide you with a safe and effective workout based on your goals and fitness level. These introductory sessions expire within 90 days of joining.
CARDIOVASCULAR AND STRENGTH TRAINING EQUIPMENT
If you would like to become more acquainted with any of our machines and learn how to better use the fitness equipment, we hope you will take advantage of the many complimentary equipment orientations we offer. You can schedule yourself for a complimentary orientation through our online reservation system or ask one of our staff to do it for you. If you have any questions about these sessions, ask a member of our Membership, Fitness or Front Desk teams.
Bring your own headphones and enjoy our cardio-theater or the on-demand and music options available on many of our cardio machines. If you want to stay focused and motivated, you can track your strength training progress on a Program Card that we provide or your cardio progress through our Republic Fitness app or via the consoles on our Matrix equipment.
Cardiovascular equipment is available to all members with a 30-minute usage maximum on any one machine. We ask members to be aware of their fellow members when using the strength training circuit equipment. If you are doing multiple sets on any one machine, between sets please allow others who are engaged in the circuit and /or doing only one set to use the machine.
To maintain a healthy environment for all members, please disinfect any equipment after using it with the sanitary wipes that are available in multiple locations on the fitness floor. We also recommend washing your hands thoroughly before and after working out. Republic Fitness is required by our Fitness equipment vendors to enforce their guidelines for the acceptable use of the equipment we purchase from them. Please let a staff member know if you have any questions about these policies or guidelines.
We offer a variety of HWX Classes every day, both in the clubs and outdoors. Our Group Fitness program allows members to diversify their workouts, gain strength, flexibility and cardio health and have fun all at the same time. No matter what your goals, there is a class for you! The weekly Group Fitness schedule changes seasonally in accordance with previous member participation, instructor availability and member feedback. New schedules are posted in the club at least seven days in advance of any changes for member comment. Please make every effort to join Group Fitness classes on time and remain until the end of the cool down to avoid personal injury and disruption to your fellow members.
Class registration opens 48 hours in advance in ABC and you can enroll in the App or online. Regardless of your home club or membership status, our HWX Outdoor Classes are open to everyone and will run as long as the weather permits. Advance registration is required for all outdoor classes but optional and recommended for our in-club classes.
As of March 1, 2023, we have brought back our No-Show Policy for all HWX Classes to allow for an optimal class experience for all members. We kindly ask that you cancel any class reservations you cannot make, no later than 1 hour prior to the start of class. Failure to cancel a class you cannot attend will result in an automatic $20 No-Show Fee.
Whatever your goal, Republic Fitness Personal Trainers can help you every step of the way. Our experienced trainers are caring and committed to focusing on your unique needs so that reaching your goals is enjoyable and empowering. Personal training is right for you if you need motivation, want to work harder than you would on your own, need a professional jump start, have reached a plateau in your fitness level, want to lose weight, desire more diversity in your exercise routine, have a specific goal to reach, or are recovering from injury or have a health condition and much more.
You can work with a trainer one-on-one or in pairs. Personal Training sessions are either 55 minutes or 30 minutes in length.
Training can be purchased as individual sessions, in multi-session packages, or through our auto-renew program. Personal Training sessions are available only to the purchaser, have established expiration dates and are not refundable unless a medical condition arises in which they cannot exercise. Should your package expire with any remaining unused sessions, please contact your trainer or General Manager.
All services must be purchased in advance. Package sessions can only be used at the location they are purchased at. We have a 24-hour cancelation policy. If you change or cancel an appointment with less than 24 hours’ notice, you will be charged for the appointment. In return, if a trainer cancels an appointment with less than 24 hours’ notice, the trainer must reschedule at another time and offer you a free session. In the event an appointment needs to be changed or canceled within 24 hours, please notify your trainer directly via phone or email. Should you arrive late for a session, the trainer will provide as much of the session as possible within the scheduled appointment window. If you are more than 15 minutes late, the trainer may leave the premises.
Members can change trainers at any time for any reason. For a smooth transition, we encourage members to speak to our General Manager. Republic Fitness employees are the only trainers allowed to train members of the club.
We hope you’ll share all that Republic Fitness has to offer with your friends, colleagues and family members. We want to make it easy for you to introduce others to our classes, services, and facilities, so as a new member you’ll receive complimentary one-day guest passes to share with those that may be interested in trying or joining the club. In addition, there are times throughout the year when we hold special events in which you can share our clubs with guests and pay no guest fees. If you would like to bring a guest at other times, the fee is $30 per day which includes access to the locker room and amenities, the fitness floor and all group fitness classes. For safety reasons, guests must be a minimum of 16 years old. All guests are required to review and sign a Guest Agreement before being permitted to use the facilities. We suggest that guests who may be interested in joining the club make an appointment with a Membership Advisor in advance of their arrival so that they can receive a complimentary guest pass as well as an orientation to the club and learn firsthand how Republic Fitness can support them in their specific fitness journey.
Members without an active in club membership (Digital+ Membership or Freeze) will be charged a $20 access fee when visiting the club for a workout.
Republic Fitness reserves the right to revoke a Member’s membership for any violation of the provisions set forth in the Membership Agreement, or for cause if the Member fails to keep and obey any of such Rules or Regulations. Republic Fitness reserves the right to modify policies, rules and regulations of the Center at any time, and in its sole discretion.
Celebrate a special occasion like a bachelorette or bachelor party, birthday, bridal shower or just a night out with friends or raise money for a worthy cause with a Republic Fitness Special Event. Choose from any of our group fitness classes or small group training options, reserve your date and time, and invite your friends to join you in a memorable celebration or fundraiser that they won’t forget. For more information, speak to the General Manager or Senior Membership Advisor in your club.
Republic Fitness locations will either modify hours or close on some holidays including but not limited to New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. We may also close the clubs for staff events, trainers and holiday parties. Signage will be posted in the club as well as on the Republic Fitness website detailing any changes to our hours.
Every possible effort will be made to keep the clubs open during normal operating hours in the event of poor weather conditions. Should modifications need to be made to our hours, notification will be posted on our website. Please keep in mind that on occasion inclement weather causes power outages and updating our website may not be possible. Therefore, please call the club prior to venturing out to a club during a bad storm to verify that it is open or the class you want to take is indeed happening.
Republic Fitness regularly updates and improves our facilities. Wherever possible, these renovations and upgrades will be scheduled for when the club is closed but there may be times when some or the entire club may have to be closed. Signage will be posted in the club as well as on the Republic Fitness website detailing any changes to our hours.
It is recommended that all personal belongings remain with your or locked in one of the lockers provided for day use. For your convenience, combination lockers are available to store belongings in the club on an ongoing basis for an additional monthly fee. The monthly locker fee is deducted at the time of your regular membership payment and is available on a month-to-month basis. For more information about locker rental details, ask a member of our Front Desk or Membership teams.
In order to keep our club clean and protect our equipment, we ask that you refrain from wearing outdoor shoes in the studios and on the fitness floor. Please do not wear your spin shoes outside of the spin studio, as they can be damaging to wood flooring. Closed-toed athletic footwear is recommended while exercising.
LOST AND DAMAGED ITEMS
Republic Fitness maintains a Lost and Found at each location. Found items are kept for approximately 14 days. Republic Fitness is not responsible for lost, stolen or damaged personal property, including but not limited to any property left on the premises or in a locker.
CELL PHONES & CAMERA PHONES
For the privacy and safety of all members, use of small electronic devices is not permitted inside the locker room at any time. Talking on a cell phone is only allowed in the front lobby area. Photographic or recording features may not be used anywhere inside the locker room. Photographic or recording features may be used by Republic Fitness Staff and members in the club in all areas other than the locker room, verbal consent by the person(s) whose image is begin taken are needed.
Members provide consent and understand that Republic will send periodic text messages regarding updates, billing, and promotions. Standard text message rates may apply. Max message per month = 10. Reply HELP at any time for HELP or OPT OUT and discontinue messages at any time by replying STOP.
The club’s facilities and services are provided for the enjoyment of its members and may not be utilized to promote special interests or requests without the permission of the management.
Republic Fitness is designed for adults, however, we allow teenagers at least 16 years old to join with their parent’s consent.