Thank you for the outpouring of messages and choosing to stick with us in April! As you know we have temporarily closed our doors due to Covid-19. It has truly meant the world to the entire team to hear your positive messages and see many of you engage with our new Virtual Membership and HWX Programs.
As we previously communicated, we are offering all members a few options during our closure.
Option 1: Stay active with us and support us and our team in this crisis by continue to pay your regular membership dues
Option 2: Switch to a Virtual Membership
Reduce your membership dues payment to $15 bi-weekly or $30 monthly (depending on your plan) and maintain a Virtual Membership!
If you would like to downgrade to a Virtual Membership please fill out this form.
Option 3: Temporarily freeze your membership for no fee
We know that many of you may be struggling so we are happy to pause your billing if needed. Please consider sticking with us at the Virtual Membership level.
If you would like to freeze your membership completely at this time, please fill out this form.
Although we did our best to communicate all available options throughout the month of March, we know that some members may have missed the opportunity to freeze their membership in April. If you were billed fully and did not intend to keep your membership active, please complete a credit request.
Please know that if you have already frozen your membership or requested a freeze, rest assured we will continue the freeze until we reopen and not reactivate your membership early.